TERMS & CONDITIONS
Please read our Terms and Conditions of Sale carefully prior to purchasing goods from The little Big Company.
By using TLBC.com.au, you signify your agreement to these terms of use. We reserve the right at our discretion, to change, modify, add, or remove portions of these terms at any time. Your continued use of the Site following the posting of changes to these terms and conditions will mean that you accept those changes.
Descriptions and Specifications
This Site and any content or information on this Site, is provided on an “as is” basis without any warranties of any kind. The Little Big Company makes no representations or warranties of any kind, whether express or implied, with respect to the Site or the content or information available on or through the Site. Except as otherwise provided through applicable laws, neither The Little Big Company nor the directors, employees, agent or contracts shall be liable for any damages whatsoever arising out of related to the use of the Site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information.
The Little Big Company makes no representations about the accuracy, reliability, completeness or timeliness of the items displayed on this Site.
Whilst every effort is made to ensure colours displayed are a close representation, slight variations in the actual goods may occur.
Returns Policy
The Little Big Company seeks to satisfy customers. Ensuring that our customers are completely satisfied is of the utmost importance to our business.
We accept Visa, Mastercard and Bankcard via PayPal. Payment through Paypal is safe and secure. To ensure that your details remain confidential, we use the services of PayPal. Your financial details are not viewed or stored by us. We also accept Bank Deposit. Please note, products will not be shipped until payment has cleared. This may take up to 3 working days.
If you process an order and it remains unpaid after a period of more than 3 business days we will contact you and ask for payment within 24 hours. If we have not received payment after this period your order will be cancelled.
Please note that our milk bottles and our handmade items can take 5-7 days to arrive to you.
If we have products out of stock, as we are going through a busy time, we will notify you asap, to get the item back in stock from our supplier may take 7-14working days we will endeavour to let you know.
If you are dissatisfied with the products you have received due to faulty workmanship, receiving an incorrect order quantity, we will happily organise replacement goods or refund for you.
The products must be returned:
- Unused, unopened and in original condition and packaging
- Undamaged
- Returned within 7 days of delivery
- In a saleable condition upon return
Edible Products
To protect our customers’ health and safety, The Little Big Company www.tlbc.com.au only accepts returns of non-edible items that have not been used and reports of any breakages or any customers wanting to return items need to contact us within 48 hours of receiving the goods. After that time we don't not refund or accept returns. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition.
Since food products cannot be returned please take care when placing an order and keep in mind the following Some of our products are hand-made in batches and colour may vary they also may also look different from one computer monitor to the next.
Purchases from another Store
If a product is purchased from another store and not directly from The Little Big Company you are required to return the item back to the original place of purchase along with your proof of purchase. The store owner may at their discretion choose to replace or return the item in question subject to their internal returns policy.
Making a Return
Please contact us to organise an exchange or refund, we will allocate you a customer return number to enable us to track your return though our system. To organise a return please call +61 (0) 437 8888 00. We will ask you to write down the reason for your return and the date of your order.
If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.
Refunds
The Little Big Company can process a refund whether you are in Australia or overseas. We will credit your account or provide replacement The Little Big Company stock to the value of the original purchase. The amount refunded will depend on the reason for the return. If you have received a damaged product or the wrong product, we will be happy to refund both the product and postage and handling fee. Refunds can only be processed after the original item has been returned and verified.
Incorrect Shipping Address
If the customer provides the wrong address when placing an order, the following shall apply:
-If the order is returned to The Little big Company in good condition: Customer will be responsible for the full cost of shipping.
-If the package is returned to The Little Big Company but the contents are damaged or if the package is lost: No refunds.
Incorrectly Ordered Items
In order for credit to be received for incorrectly ordered items, the product must be returned, at purchaser’s expense, to our return address and must be in the same condition as it was received.
Damaged goods
Express Post
Please order as early as possible if you have an event, as we endeavour to get the items out the door quickly, but we can not always rely on our postal services as some express post items don't arrive the next day in Australia depending on the post code
Liability & Indemnity
You agree to indemnify us at all times in respect of all claims by any person in relation to any injury, sickness, food poisoning, loss, claim or expense arising out of or in conjunction with the use of The Little Big Company's equipment or services.
The Client agre es to assume full responsibility and liability for any and all claims arising out of the use of the Little Big Company's wares bought online at htp://www.tlbc.com.au. Little Big Company will not be liable for any injury, allergic reaction, sickness, choking, loss or damage directly or consequently arising out of the use of The Little Big Company lollipops, swizzle sticks, sugar, edible items, glass wares on any items for sale on the site. Client indemnify The Little Big Company and holds The Little Big Company Pty Ltd harmless from all claims, actions, proceedings, costs, damages,and liability including attorney fe es and court costs arising out of in connections with or resulting from the services of The Little Big Company.
