Shipping Information

Shipping Information The Little Big Company

THE LITTLE BIG COMPANY

2-12 Alexandra Parade
Corner of Reeves St and Alexandra Parade
Clifton Hill
VIC 3068

SALE SHIPPING SCHEDULE: During times of a SALE on the website we receive higher than usual customer volume. Please anticipate 3 to 4 additional days delay on top of estimated delivery times.

HOLIDAY SHIPPING SCHEDULE: We will notify Customers here of any potential holiday related delays due to oversubscribed postal services.

GREAT DELIVERY AND PROCESSING SERVICE AT A BETTER PRICE: The Little Big Companies goal is to offer fast deliver at the lowest cost available. Please read on and help us to reduce our shipping costs wherever we can.

STANDARD SHIPPING AND PROCESSING CHARGE:
Alll parcels are at a set shipping cost of $9.95 regardless of size or location. 
All orders are sent via registered delivery, your tracking number and details will be forwarded to you on date of shipping. 
We use Auspost EParcel. Clear instructions are given to the courier to hand deliver the goods; we will not leave the goods on a doorstep or balcony (WE DO NOT SAFE DROP).
Our prices are based on moving averages. We don not aim to profit from shipping, however if you feel your quoted shipping costs are larger than anticipated please send us an email to; 
order@tlbc.com.au and we will respond to your concern. 

Note: Standard shipping and processing charges are applied for each delivery address on an order. To order EXPRESS, PRIORITY SERVICE postage please make a purchase, then send an email to order@tlbc.com.au, stating your order number, full name, and date the product is required for, we can then determine the most economical service and relevant cost then will send an electronic invoice for payment of additional postage cost.

SHIPPING AND PROCESSING OPTIONS

Standard to VIC, TAS, SA, NSW and QLD please allow 3 to 7 business days. Generally our delivery services are quicker particularly within Victoria as we are based here. Pickup of Order is possible when organised via email.

Standard to all other destinations please allow 5 to 10 business days for delivery.

BACK ORDERS: In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

OUTSIDE of AUSTRALIA: At this particular moment we don't ship overseas but we are working on it - stay tuned!

FREE STANDARD SHIPPING: Occasionally The Little Big Company will offer free standard shipping and processing! These offers will only be applicable to product bought and shipped within Australia. 
Most purchases are shipped from our Distribution Centre via Australian Post to arrive within five to seven business days of receipt of the order. Select marked glass products can also be shipped for fast 5-day delivery. In the event of a delay, we will notify you by mail or email. 
We regret that we cannot ship free to foreign countries.

RECYCLED PACKAGING: Occasionally The Little Big Company uses Green Environmentally friendly recycled packaging for items posted.