Customer Service


ADDRESS: 2-12 Alexandra Parade, Clifton Hill. VICTORIA

PHONE: 03 9387 2878

EMAIL: order@tlbc.com.au

SHOWROOM OPEN: MONDAY through to FRIDAY 9am - 5pm, SATURDAY 10am to 1pm

AT THE WAREHOUSE We Have Dedicated on Site parking.

If our phone reverts to message, we may be serving customers. If you would like to email us on order@tlbc.com.au with your order or enquiry. If urgent call or mark your email URGENT in the heading, we always aim to answer emails and calls within the day. PLEASE PRE-ORDER VIA THE EMAIL. Please feel free to contact us through our email order@tlbc.com.au, we find that email is a better way of tracking all enquiries and keeping a record of what we have to do, we did trial a phone service but we were getting inundated with calls and we love to talk to our customers but then we didn't have time to pack our orders or we couldn't track any requests efficiently - Rest assured we do get back to you on email. During periods of high demand we might get back to in a day or two but we do get back to you.

We welcome pick ups if you would like to pick up please email us with your order on order@tlbc.com.au so we can have it ready for you in the showroom. At The Little Big Company, we strive to keep our customers totally happy.

We attempt to personally respond to each individual product inquiry but the best way to contact us is via order@tlbc.com.au if it is about an order or about an inquiry. If it is urgent please feel free to contact us on 03 9387 2878.

If you have any queries about our Returns or Refunds or in the rare event of Breakage please visit our Terms and Conditions page on our site. Please note for any returns or refunds we need to be notified within 7 days and a photo sent to order@tlbc.com.au. See our Terms and Conditions page for more information. For RETURNS GOODS NEED TO BE RECEIVED BACK INTO US FIRST IN STORE BEFORE WE CAN ISSUE A REFUND OR A RETURN OF ITEM.

We do offer bulk or wholesale discounts on our products.

Our Auspost e-parcel courier goes out everyday from our warehouse.

PLEASE NOTE WE ARE A CARBON FRIENDLY COMPANY SO WE EMAIL YOUR CONFIRMED ORDER TO YOU - ALSO WE ARE COMMITTED TO RECYCLING SO WE USE RECYCLED BOXES. WE DON'T HAVE THE FACILITY TO TAKE ORDERS OVER THE PHONE BUT WE CAN DRAW UP A MANUAL ELECTRONIC INVOICE TO YOU IF YOU EMAIL US YOUR ORDER OR WANT TO UPGRADE TO EXPRESS SHIPPING.